Privacy Policy bones88

This Privacy Policy is a binding agreement between you ("User" or "Member") and bones88 ("we", "our platform"). It explains how we handle your personal information when you register, log in, make deposits or withdrawals, play games, or interact with any part of the bones88 platform. By using the bones88 website or application, you agree to the terms set out in this Privacy Policy.

1. Personal Information We Collect

To provide a secure, compliant and quality online betting service, bones88 collects various categories of personal information depending on the type of interaction you have with our platform.

1.1 Account Registration Information

During the registration process, you are required to provide the following information:

• Full name as stated on your identity card (MyKad) or passport
• Identity card number (MyKad) or passport number for identity verification purposes
• Date of birth — we verify that all members are aged 21 and above
• An active and valid email address
• A mobile phone number registered in Malaysia
• A username of your own choosing
• A password set by you (stored in hashed form that cannot be read)

1.2 Financial and Payment Information

To process deposits and withdrawals securely, we collect:

• Information relating to the payment method you use — Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay, or cryptocurrency (USDT, BTC, ETH)
• Deposit and withdrawal transaction records, including amounts, dates and times
• Account numbers or digital wallet identifiers where relevant (only the portions necessary for processing)

1.3 Platform Activity Information

• Betting history, game records and activity within your account
• Session times, login frequency and usage patterns
• Your communications with our customer support team via live chat or email
• Feedback, complaints or any forms you submit

1.4 Device Technical Information

• IP address and geographical location derived from it
• Web browser type and operating system of your device
• Cookie data and session identifiers
• Technical error logs and diagnostic data

2. How We Collect Information

Personal information is collected through several channels:

• Directly from you — when you fill in the registration form, make a deposit, contact customer support, or update your account profile.
• Automatically — through cookies, session tracking technologies and server logs each time you browse our platform.
• Through payment providers — the payment service providers we use share transaction information necessary for verification and processing.
• Through legitimate third parties — such as identity verification (KYC) service providers we appoint to ensure compliance with international licensing requirements.

3. Purpose of Processing Personal Information

bones88 only processes your personal information for legitimate and stated purposes. The main purposes of processing are as follows:

3.1 Account and Service Management

• Creating and maintaining your member account
• Verifying your identity (Know Your Customer / KYC process)
• Processing deposit and withdrawal transactions
• Providing access to slot games, live casino, sports betting, crash games and other categories
• Managing your bones88 bonuses, promotions and VIP programme

3.2 Security and Compliance

• Preventing fraud, money laundering and other unlawful activities
• Ensuring compliance with the international licensing requirements held by bones88
• Verifying that all members are at least 21 years of age
• Maintaining audit records for regulatory purposes

3.3 Customer Support

• Responding to enquiries, resolving complaints and providing technical assistance via 24/7 live chat or email
• Sending important notifications relating to your account

3.4 Platform Improvement

• Analysing usage patterns to improve platform design and functionality
• Conducting technical tests and diagnostics
• Developing better new features and services for members

4. Sharing Information with Third Parties

bones88 does not sell your personal information. We only share information in limited circumstances and for legitimate operational purposes:

4.1 Service Providers

We share necessary information with appointed third parties to provide services on our behalf, including:

• Payment service providers that process your transactions
• Identity verification and KYC service providers
• Server and technology infrastructure service providers
• Game software providers that supply game content on our platform

All these service providers are bound by confidentiality agreements and may only use your information for the purposes specified.

4.2 Legal Obligations

bones88 may disclose personal information when required by law, court order, or a legitimate request from a relevant regulatory authority.

4.3 Business Transfers

In the event of a merger, acquisition or asset sale, personal information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

5. Information Retention Period

We retain your personal information for as long as your account is active or as long as necessary to provide services, comply with legal obligations, resolve disputes and enforce our agreements.

• Active account data — retained for the duration of your account's active period at bones88
• Financial transaction data — retained for at least five (5) years after account closure, in line with international licensing requirements
• Customer support communication logs — retained for three (3) years
• Technical data and server logs — retained for twelve (12) months

Once the retention period ends, data will be securely deleted or anonymised so that it can no longer be linked to you personally.

6. Your Rights Regarding Personal Information

As a bones88 member, you have the following rights regarding your personal information. To exercise any of these rights, contact our support team via live chat or email at [email protected].

6.1 Right of Access

You have the right to request a copy of the personal information we hold about you. We will provide this information within a reasonable timeframe.

6.2 Right of Rectification

If any of your personal information is inaccurate or incomplete, you have the right to request a correction. Some corrections can be made directly through your account profile settings.

6.3 Right of Erasure

You may request the deletion of your personal information under certain circumstances, such as when the information is no longer needed for the purpose it was originally collected. This right is subject to our legal obligations to retain certain records.

6.4 Right to Object to Processing

You have the right to object to the processing of your personal information for direct marketing purposes at any time. This right may also apply in other circumstances relating to our legitimate interests.

6.5 Right to Restrict Processing

In certain circumstances, you have the right to ask us to limit how we process your personal information while a dispute or review is being handled.

7. Data Security Measures

bones88 implements comprehensive technical and organisational security measures to protect your personal information from unauthorised access, loss, destruction or accidental disclosure.

• SSL/TLS encryption — all data communication between your device and our servers is encrypted
• Two-factor authentication (2FA) — available for all member accounts as an additional layer of protection
• Continuous monitoring — our systems are monitored 24/7 to detect any suspicious activity or security threats
• Internal access controls — a least-privilege principle is applied, where staff can only access data they need for their job responsibilities
• Regular security audits — we conduct security assessments and penetration testing on a regular basis
• Staff training — all staff who handle personal data receive regular data protection training

While no security system can guarantee absolute protection, bones88 is committed to continuously updating and improving our security measures in line with the latest developments in the cybersecurity industry.

8. Cookies and Tracking Technologies

The bones88 website and application use cookies and related tracking technologies to improve the user experience, analyse platform performance and maintain the security of your session.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies — these cookies are essential for the basic functions of the platform. They enable you to log in, maintain an active session and carry out security functions. These cookies cannot be disabled.
• Functional Cookies — store your preferences such as language, theme and display settings. They allow the platform to remember your choices between sessions.
• Analytics Cookies — help us understand how users interact with the platform so we can make meaningful improvements.
• Security Session Cookies — detect unusual usage patterns to prevent fraud and unauthorised access.

8.2 Managing Your Cookie Preferences

You can control non-essential cookies through your web browser settings. Please note that disabling certain cookies may affect some functions of the bones88 platform.

9. International Data Transfers

bones88 operates under international licensing, and your personal information may be stored or processed on servers located outside Malaysia. In all cases, we ensure that such data transfers are carried out with adequate safeguards, including through data processing agreements that meet international standards.

All third-party service providers we use are required to comply with data protection standards that are equal to or higher than those set out in this Privacy Policy.

10. Changes to This Privacy Policy

bones88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operations, legal requirements or industry best practices. When significant changes occur, we will:

• Update the "Effective Date" at the top of this document
• Display a clear notice on the homepage or your account dashboard
• Send a notification to your registered email address (for changes that materially affect your rights)

Continued use of the bones88 platform after a policy change takes effect will be considered as your acceptance of the updated terms. We encourage you to review this Privacy Policy periodically.

11. How to Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal information, please contact our support team:

• Live Chat 24/7 — available directly within the bones88 platform, in Bahasa Melayu and English
• Email — [email protected]

We are committed to responding to all privacy-related enquiries within a reasonable timeframe. For issues that require detailed investigation, we will provide a status update within the specified timeframe.